Baxter Technical Service

Vision Screening & Diagnostic Devices

Explore our service plans for the Welch Allyn RetinaVue 700 Imager and Welch Allyn
Spot Vision Screener.

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Help protect your patients with proactive service solutions

Help give valuable time back to your team and streamline patient care

What can Baxter Technical Service offer you?

Technology

Data-driven solutions
System-wide deployment
Remote Management^*

Efficiency

Help minimize downtime due to service events
Help improve administrative workflows
Give time back to staff
Improve asset management and visibility

Safety

Help reduce interruptions in care
Help minimize risk associated with improper maintenance
Optimize product life
Improve data integrity
Help support your safety goals

Convenience

24/7 technical support
140+ service locations nationwide¹
On-site installation
Multiple service plan options
Device location information
Remote triage & diagnosis

Expertise

1400+ trained technicians¹
OEM-certified quality parts
90+ years of Baxter innovation

*Availability of Remote Management may vary

Welch Allyn RetinaVue 700 Imager, side view

Services for the WELCH ALLYN RETINAVUE 700 Imager

Comprehensive Plan

Includes hardware and software support, overnight exchanges and accessory protection

Premium Plan

Includes hardware and software support, overnight exchanges, accessory protection, plus Remote Management and drop protection.

	RETINAVUE 700 Imager Standard Warranty	Comprehensive Plan	Premium Plan
Length of Coverage	1 Year	1 Year	1,3 or 5 Years
Hardware/Software Support	✓	✓	✓
Customer Service	8am–8pm ET, M-F	8am–8pm ET, M-F	8am–8pm ET, M-F
Advanced Exchange	Two-day	Overnight	Overnight
Virtual Software Diagnosis and Troubleshooting With Our Technical Service Team	✓	✓	✓
Existing Software* and Firmware Updates and Improvements	✓	✓	✓
Accessory Protection		✓	✓
Drop Protection			✓
Remote Management			✓

*New software applications and non-standard EMR software integrations may incur additional charges.

Welch Allyn Spot Vision Screener, front view

Services for the WELCH ALLYN SPOT Vision Screener

Service Program

Includes expert repair, accessory protection, accidental damage protection, free shipping and remote technical support

	SPOT Vision Screener Standard Warranty	Service
Length of Coverage	1 Year	1, 2 or 5 Years
Repair Parts and labor	✓	✓
Overnight Loaner Device		✓
Accidental Damage		✓
Expedited Priority Shipping		✓
Accessory Protection		✓
Remote Technical Support		✓

Remote Management for the RETINAVUE 700 Imager

Take control of the health and well-being of your RetinaVue 700 Imagers by proactively managing them from a single, remote location. Remote Management ensures your devices are cared for correctly the first time and eases the burden so your team can focus on urgent matters.

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