Help protect your patients with proactive service solutions
Give valuable time back to your team, streamline patient care and have peace of mind
What can Baxter Technical Service offer you?
Technology
Efficiency
Safety
Convenience
Expertise
*Availability of Remote Management may vary
Minimize Downtime With A Service Agreement
We understand that device downtime can lead to lost revenue, and we want to help you avoid that. Service agreements ensure a speedy resolution when devices or systems encounters an issue. With a service agreement you can expect:
This service agreement is designed to ensure your business keeps moving forward with minimal interruptions.
Why A Factory Warranty May Not Be Enough
While factory warranties cover most things, they do not cover:
Running a service agreement alongside the factory warranty ensures that all of these are covered. Many parts and accessories have their own warranties that have a shorter factory warranty than the actual devices. Service agreements allow the customer to replace these without having to pay out-of-pocket.
In most cases, these facilities do not have techs onsite to maintain and service their equipment. Service agreements allow them to simply call a priority phone line and tech support takes care of setting up a repair for them. Smaller offices often only have one device and cannot afford to go weeks without the use of it. For smaller offices with limited resources, a loaner device during repair is crucial for uninterrupted operations. Without coverage, repairs can become costly, but service agreements help customers save on out-of-pocket expenses, allowing them to allocate funds toward other critical areas.
While most hospitals have biomed departments, those technicians are often responsible for the upkeep of many things other than the medical devices themselves. A service agreement empowers them to conveniently send devices for repair when overwhelmed by other priorities. If the issue is regarding parts and accessories, we 2nd day ship those parts which allows them to get those devices back up and running quicker.
| Standard Warranty | Protection | Protection+1 | |
|---|---|---|---|
| Terms | 2 years | 3 years | 3 years |
| Factory repair service | ✓ | ✓ | ✓ |
| Software updates | ✓ | ✓ | ✓ |
| Remote technical support | ✓ | ✓ | ✓ |
| Factory repair turnaround | 10-15 days | 5-7 days | 5-7 days |
| Accessory protection2 | Limited | ✓ | ✓ |
| OEM replacement parts | ✓ | ✓ | |
| Loaner coverage (repair only) |
✓ | ✓ | |
| Free shipping (expedited) |
✓ | ✓ | |
| Priority phone support | ✓ | ✓ | |
| Accidental damage | ✓ | ✓ | |
| Preventive maintenance (annual calibration) |
✓ (Factory) | ✓ (On site) | |
| On-site repair service3 | ✓ | ||
| Online technical training4 | 50% discount | 50% discount |
| Standard Warranty | Biomed | |
|---|---|---|
| Factory Repair Service |
✓ | Biomed enabled to perform* |
| Software Updates |
✓ | ✓ |
| Remote Technical Support |
✓ | ✓ |
| Factory Repair Turnaround |
10-15 days | Biomed enabled to perform* |
| Accessory Protection |
Limited | ✓ |
| OEM Replacement Parts and Service Kits |
✓ | |
| Preventive Maintenance (annual calibration) |
Biomed enabled to perform* |
|
| Loaner Coverage (repair only) |
✓ | |
| Free Shipping (expedited) |
✓ | |
| Priority Phone Support |
✓ | |
| Accidental Damage |
✓ | |
| Online Technical Training |
✓ |
*Available only for patient monitoring devices
Rx only. For safe and proper use of the products mentioned herein, please refer to the Instructions for Use or Operator's Manual.
Baxter is a trademark of Baxter International Inc. or its subsidiaries. ©Copyright 2025 Baxter. All rights reserved. US-CS00-240078 (v1.0) 1/2025
