Help protect your patients with proactive service solutions
Give valuable time back to your team, streamline patient care and have peace of mind
What can Baxter Technical Service offer you?
Technology
Efficiency
Safety
Convenience
Expertise
Explore our service offerings
Protection+, Protection, and Prevention PS Programs are available at time of capital purchase, up to 90 days. Complete, Response, and Prevention Programs are available post-warranty.
| Prevention/ Prevention PS |
Response/ Protection |
Complete/ Protection+ |
|
|---|---|---|---|
| Certified technicians | ✓ | ✓ | ✓ |
| 24/7 remote technical support | ✓ | ✓ | ✓ |
| Online documentation | ✓ | ✓ | ✓ |
| 10% off parts and fee-for-service | ✓ | ✓ | ✓ |
| Scheduled preventive maintenance* | ✓ | ✓ | |
| OEM replacement parts | ✓ | ✓ | |
| On-site repairs | ✓ | ✓ | |
| Remote Management Product Features | |||
| Remote Management available for Centrella and Progressa Smart+ Beds | ✓ | ✓ | ✓ |
| Custom label for easier identification | ✓ | ✓ | ✓ |
| Remote asset location tracking | ✓ | ✓ | ✓ |
| Preventive maintenance information | ✓ | ✓ | ✓ |
| Remote asset firmware update | ✓ | ✓ | ✓ |
| Error code notification & disposition status | ✓ | ✓ | ✓ |
| Patient presence & bed location status | ✓ | ✓ | ✓ |
| Remote configuration update (Smart device connectivity only) | ✓ | ✓ | ✓ |
| CMMS reports | ✓ | ✓ | ✓ |
Protection+, Protection, and Prevention PS Programs are available at time of capital purchase, up to 90 days. Complete, Response, and Prevention Programs are available post-warranty.
* Periodic inspection completed for lifts
An early adopter site for SmartCare Remote Management, implemented 132 Centrella Smart+ beds connected to SmartCare Remote Management for a period of one year, which resulted in:
Once implemented, SmartCare Remote Management proactively identified issues at LMH and Baxter service technicians were able to repair beds before ever being contacted that there was a problem.
Mark Porter, Biomedical Engineering Manager at LMH, stated
“I didn’t realize that you had repaired those beds.”
Explore a few of the 40+ checks that Baxter technicians complete during preventive maintenance on Progressa+ and Centrella Smart+ Beds.
Find what you need at my.hillrom.com.
So are we.
Have one of our service representatives contact you. Or give us a call at 800.445.3730.
Baxter, SmartCare, Centrella, and Progressa are trademarks of Baxter International Inc. or its subsidiaries. ©Copyright 2025 Baxter. All rights reserved.
US-CS00-240076 (v1.0) 02/2025
