Technology Implementation Services
Leveraging technology expertise to synchronize people, process and technology for improved patient care.
Hillrom offers comprehensive services to support the full scope of your initiatives utilizing expertise learned in over 1,000 implementations. Our services are designed for rapid installation, configuration and roll-out.
We focus on delivering value by providing you with immediate results, minimal start-up or disruption time, and operational cost savings. This provides you with timely delivery of solutions focused on your needs with lasting value and impact. Our supporting methodology and project management skills ensure appropriate attention to detail, timeliness, and cost.
Our services include:
- Consultation and Site Assessments: Define customer requirements, assess the physical facilities, and review current processes to recommend a system design, implementation plan, and ROI estimation.
- Application and Equipment Installation & Configuration: We will work hand in hand with you to provide a turnkey installation of technology throughout your facility by installing and configuring equipment and applications to meet your requirements.
- Project Management: We are a single point of contact who will work closely with your project sponsor to manage the entire implementation process from requirements, installation, configuration, certification, and training.
- HL-7 Interfacing: Interface with existing hospital systems through HL-7 (clinical, ADT, scheduling, wireless) with configurations based on your specific needs.
- Custom Reporting Services: Create custom reports to provide information customized to your operational needs.
- Training: Your system administrator and power users will be trained and have access to training materials that can be used to rollout training within your organization. This training can be delivered at your site or at the Hillrom Corporate Training Center.
- Extended Service Agreements: Optimize performance and value with a service agreement that meets your needs, from basic software maintenance and support to all-inclusive full service support.
- Billable Services: Pay as you go for field service labor, parts, technical support, or clinical support.
- Technical Support: Hillrom makes it easy to get problem resolution by including 24/7 support where customers issues and requests are dealt with efficiently and effectively.
Our approach is devoted to providing you with quality services, so you know you’re getting the flexible and complete range of options and experience you need to fully implement your Hillrom solutions.
For more information please contact your Hillrom Service Sales Representative
Call us 800.445.3720