Technician adjusting a Hillrom bed.

SmartCare™ Service

Protecting patients with proactive service solutions

Experience fewer interruptions and support enhanced patient care with our proactive approach to service.

Service Solutions Results

  • Assess risk early & often.
  • Improve patient safety.
  • Experience fewer interruptions in care.
  • Enhance product performance.
  • Reduce repair costs.
  • Support enhanced clinical outcomes.

Service Offerings

Choose the best solution to protect your capital investments.

Extended Warranty: Protection plans are available at point of sale only for up to 90 days after product ship date. Coverage is available up to 3 years post standard 12-month warranty.

  • SmartCare™ Protection Service:
    Includes repair and parts.

  • SmartCare™ Protection+ Service:
    Includes repair, parts and PM (preventive maintenance).

Post Warranty: Prevention, Response and Complete plans are available post capital sale. Offerings range from PM only to full coverage to support your existing equipment needs.

  • SmartCare™ Prevention Service:
    Includes PM only.

  • SmartCare™ Response Service:
    Includes repair and parts.

  • SmartCare™ Complete Service:
    Includes repair, parts and PM.

Extended Warranty

Protect your new investment and save from the start with SmartCare™ Protection plans.

  SmartCare™ Protection SmartCare™ Protection+
Available at the time of capital purchase
Hillrom certified technicians
24/7 technical support
24/7 online documentation
Scheduled PM
On-site repairs
OEM replacement parts
10% off parts and fee-for-service

 

Post Warranty

Proactively maintain your existing assets with SmartCare™ Prevention, Response and Complete plans.

  SmartCare™ Prevention SmartCare™ Response SmartCare™ Complete
Available at the time of capital purchase
Hillrom certified technicians
24/7 technical support
24/7 online documentation
Scheduled PM
On-site repairs
OEM replacement parts
10% off parts and fee-for-service

 

Contact your Hillrom Representative today or call 800.445.3730.