FAQs for our U.S. Customers

Hillrom Solutions for COVID-19​

FRONT LINE SCREENING & DIAGNOSTIC CAPACITY

INFECTION CONTROL & REDUCTION OF CROSS-CONTAMINATION

RESPIRATORY DISTRESS MONITORING, NON-INVASIVE VENTILATION & AIRWAY CLEARANCE THERAPY

INFRASTRUCTURE EXPANSION TO CREATE SURGE CAPACITY

CARE TEAM COMMUNICATIONS EXTENSION

* products could be used for critical care patients

Hillrom rental equipment is only deemed ready for patient care after undergoing thorough cleaning and disinfecting by Hillrom personnel. Hillrom uses PeridoxRTU®, a wide-spectrum disinfectant and sporicidal manufactured by Contec® Healthcare, for all routine cleaning and disinfecting needs including rental beds between patient use. For more information please see our rental cleaning and disinfecting bulletin or call 800-638-2546.

United States

With a growing need for open hospital beds, especially in the intensive care unit (ICU), applying therapies and support to patients which enable them to be treated in lower acuity settings is more important than ever. NIV should be considered for first line respiratory support for patients having difficulty breathing in order to avoid intubation. Using NIV to wean patients from mechanical ventilation (MV) in the ICU could enable the patient to move to a less critical department, which would open a bed for a high acuity patient. The benefits of weaning patients from MV to NIV has been well-established in clinical research and can significantly reduce risk for other nosocomial infections and lung injury.

United States

The small one-pound control unit, running with wall oxygen in the hospital and used with the low-profile nasal interface, allows use in many parts of the hospital: the emergency department, medical-surgical recovery, general floors and post-ventilator weaning support. The Life2000 device’s nasal pillows conform to the nostril, creating a seal that prevents leakage while eliminating the risk of nasal bridge skin breakdown and the formation of mask pressure ulcers from prolonged periods of NIV usage.

United States

We strongly recommend that customers follow the guidelines published by different medical societies, such as the Society of Critical Care Medicine (SCCM), regarding following appropriate infection control practices when conducting aerosol generating procedures. The Life2000 ventilator is FDA-cleared and clinically appropriate for patients needing ventilatory support in inpatient and outpatient settings. Please contact your Hillrom Respiratory Health specialist to get further information.

United States

Our on-site customer services have not changed, but our U.S. service employees are observing recommendations regarding social distancing and avoidance of large gatherings, and we follow all individual hospital guidance.  It is hard to predict the impact of COVID-19 spread but every effort will be made to meet your needs.

United States

When you buy new Hillrom beds in the U.S you will have the choice to retain your old beds to help you through the surge period. Your trade-in payment will be delayed until the beds are returned to Hillrom following the surge period.

United States

Our Hillrom SmartCare® services have a network of 140 service centers and over 1,000 technicians throughout the United States available to help ensure your Hillrom capital equipment is ready for patient care. Please call 800-445-3720 with any service requests. We also offer an Emergency Readiness service to prevent equipment downtime and risk: a Hillrom technician will complete a bed assessment, safety check and mattress inspection on any bed(s). This Emergency Readiness service is available for $99/bed which can be applied toward any recommended repair when completed by the Hillrom technician. Contact your Hillrom Service Representative or call 800-445-3720 for information about this service.

United States

The cleaning products and procedures provided in product documentation should be followed to clean and disinfect surfaces. Healthcare providers may consider cleaning surfaces more often. Attached is a more detailed letter outlining our cleaning recommendations but you may also want to check with your local Hillrom representative for further information specific to your country or region.

United States

Contact Us

Contact us for help with ordering and expediting preparedness products. Call your local Hillrom representative, local Hillrom distributor or our customer service center at +1(800)445-3730.

 
United States