Training & Instruction

All cancellations which occur after placement into the home will be charged a 20% restocking fee, plus any shipping and handling fees associated with returning the product to a Hillrom facility. No cancellations will be accepted after 30 days from original placement into the home. There are no cancellations or returns on therapy surfaces or preventive mattresses that are not securely within the original packaging and undamaged.

Training & Instruction

Hillrom provides service on purchased products during and after the warranty period. We have service centers nationwide with well-trained and certified technicians. Hillrom offers free technical support, 24 hours a day, 7 days a week. The service work is performed Monday through Friday, 8am–5pm.

Training & Instruction

All Hillrom products come with a standard limited warranty. Hillrom also offers extended warranties that are optional for additional cost. To view the warranty in its entirety, please view the Hillrom Limited Warranty

Training & Instruction

Hillrom® Beds - Hillrom® medical beds arrive within 7-12 business days after order completion. Our beds ship via freight carrier, and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the medical bed.

Liko® Patient Lifts - Liko® patient lifts arrive within 5–7 business days after order completion. Our lifts ship via freight carrier or FedEx and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the lift.

Hillrom® Mattresses - Hillrom® mattresses arrive within 5–7 business days after order completion. Our mattresses ship via freight carrier or FedEx and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the mattress.

Training & Instruction

We offer free delivery and set-up for all our products that are delivered on the first floor of your residence. Our dedicated logistics team will work with you to ensure a smooth delivery to your home. Deliveries occur Monday through Friday, 8am–5pm.  Expedited shipping is available on all Hillrom products that are in stock and not custom ordered. You can receive an expedited shipping rate by contacting a patient advocate at 800-833-4291.

Training & Instruction

We offer free delivery and set-up for all our products that are delivered on the first floor of your residence. Our dedicated logistics team will work with you to ensure a smooth delivery to your home. Deliveries occur Monday through Friday, 8am–5pm.  Expedited shipping is available on all Hillrom products that are in stock and not custom ordered. You can receive an expedited shipping rate by contacting a patient advocate at 800-833-4291.

Training & Instruction

Hillrom accepts all major credit cards including VISA, American Express, Discover, and MasterCard. We also accept wire transfers, postal money orders, personal checks, and e-check.

Training & Instruction

Hillrom has two Customer Experience Centers.  Customers can visit and view most of our product offerings. These are located in Batesville, IN and Irvine, CA. We also have local service centers where customers can view our products (limited product availability and by appointment only). Please contact a patient advocate at 800-833-4291 to schedule an appointment. 

Training & Instruction

You can call 800-445-3730 and follow the appropriate prompts.

Training & Instruction