What is the Hillrom order cancellation policy?
Order Cancellation Policy: A customer may only cancel a purchase order if the customer provides written notice to Hillrom at least fourteen (14) days prior to the scheduled shipment date.
If a customer cancels an order, the customer agrees to pay Hillrom a cancellation fee of 15% of the net price for the cancelled products. No purchase orders may be cancelled after fourteen (14) days prior to the scheduled shipment date. Notwithstanding the above, cancellations will not be accepted on architectural products, workflow solutions and other communications products, and any customized products or special orders, except if mutually agreed on terms acceptable by both parties on a case by case basis.